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All Annual Maintenance Plans are included free of charge for the first year of your initial purchase of Client Track. Client Track's Annual Maintenance Plans are designed to provide
you with a high level of support you need right from the start. We have Maintenance Plans for the advanced users
and for growing companies who needs to train new staff. |
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Annual Maintenance Plans |
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BASIC |
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$129.99 (per office) |
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| • Unlimited toll-free telephone support to help you and your
staff get Client Track set-up and running on your computers and network. |
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| • Unlimited customer service and technical support by toll-free telephone or email to help
answer all of your questions and concerns. |
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• Free minor upgrades as Client Track develops and adds more new features based on
client feedback. |
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• 20 min consultation meeting to help explain how to implement Client Track in
your office
and help you get the full benefit of using the program. |
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GOLD |
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$179.99 plus $60 for each additional license |
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| • Free major upgrades to all future Client Track versions at no additional charge |
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| • Free Client Track Training DVD |
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| • Unlimited toll-free telephone support to help you and your
staff get Client Track set-up and running on your computers and network as well as importing your client's information from
other programs into Client Track to get you started quickly. |
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| • Unlimited customer service and technical support by toll-free telephone or email to help
answer all of your questions and concerns. |
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• Free minor upgrades as Client Track develops and adds more new features based on
client feedback. |
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| • 10% discount on all Client Track Authorized Training Programs |
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• 20 min consultation meeting to help explain how to implement Client Track in
your office
and help you get the full benefit of using the program. |
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Additional Services |
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Client Import Service |
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$89.99 |
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If you have a large or multiple files to import into Client Track, let us import the files for you. We will match your
files with the proper fields and import the data for you into your copy of Client Track. All imports will be verified and ready to use. |
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Real-Time/On-Line Training Session |
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$89.99 (per hour) |
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If you can't make it to one of our training sessions and need additional training for your staff, Client Track can arrange to
have one of our Customer Service representatives host a real-time/on-line training session for you. All you need is a board room with a speaker
telephone and a computer with a projector to see how easy Client Track is to use with a real live person and in real time. |
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Terms and Conditions |
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A Client Track Maintenance Plan is required with the purchase of Client Track. We want to assure you that the Gold
Maintenance fee will remain constant for the lifetime of Client Track regardless of what version you may upgrade to in the future. The price
of the Gold Maintenance Plan price will change if you purchase more licenses, thus, your annual fee will increase by a set amount per extra
license (the amount of increase is specified in your maintenance plan details). The annual maintenance fee cost is determined by the total
number of licenses you have purchased at the time the annual maintenance fee is due. |
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However, with our Basic Maintenance Plan, your annual maintenance plan cost may increase with each major version
you choose to upgrade to. Please note, under the Basic Maintenance Plan, major upgrades are optional and you choose which upgrades you
would like to purchase. You will always be notified in writing of any Basic Maintenance Plan fee changes. If you do not upgrade to new
major versions of Client Track in the future, than your Basic Maintenance Plan will not change. Other services that are not included
within the Annual Maintenance Plans will be charged separately. These services include any live demos, importing information into
Client Track, and training sessions. |
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