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Frequently Asked Questions |
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1. Can more than one person
access the data file at one time? |
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Yes. Client Track is designed to be run on a network, therefore, all employees in office space
access same data file on shared server. |
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2. Will Client Track work with my PDA? |
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Client Track is designed for easy synchronization with Microsoft Outlook. Any PDA that can synchronize with
Outlook will be able to access their contacts, tasks, and appointments from Client Track. |
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3. What programs can Client Track
import clients from? |
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4. If I have to re-install Client Track,
do I need to buy another license? |
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No. If a re-install of Client Track software is required, just give us a call and we'll have you
up and running again in no time. |
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5. What are the minimum system requirements needed to
install Client Track? |
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• Windows 98SE/2000/XP/Vista |
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• 512MB RAM or greater |
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• 32-bit or 64-bit Windows |
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• 32MB hard drive space |
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• Pentium 3 or higher |
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• 800x600 resolution or higher |
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6. Can Client Track run on a 64-Bit Windows? |
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Yes. Microsoft has developed a type of software (WOW64) built into Windows that is
designed to allow 32-bit programs to run on a 64-bit operating system. What is the real difference between 32 and 64-bit Windows?
The 64-bit Windows can run many more programs at once
in a faster and efficient pace. |
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Generally, Client Track will run without any problems in 64-bit editions of Windows. However,
if, in the rare case, you do encounter a problem relating specifically to the 64-bit emulator,
you must contact Microsoft to help answer any of your questions because we do not directly support 64-bit Windows. We
will, of course, support and answer any questions relating to
Client Track itself when running in 64-bit operating systems. |
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For more information on WOW64, click here. |
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7. Does Client Track require
server side software? |
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No. You don't need any server-side software installed on the computer hosting the Client
Track data file. You do not need Microsoft Exchange, nor do you need SQL Server. |
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All you need to do is copy your Client Track data file (usually Data.ctd) to any network
location where it has full read and write permissions enabled. |
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8. Can Client Track be
installed on Terminal Services? |
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Yes. For instructions on how to install Client Track on Terminal Services, click
here. |
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9. How can I install
Client Track on Windows Server 2008? |
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For instructions on how to install Client Track on Windows Server 2008, click
here. |
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10. Client Track freezes when specifying
data file location, how can I fix this? |
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If you are experience this problem, you will need to download the following program : |
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MDAC (Microsoft Data Access Components) contains a series of drivers
that are built-into all
Microsoft Windows. Sometimes, the drivers can be corrupted for several different reasons
and the mdac file above will help repair those drivers. Example of corrupt drivers would be
if Client Track freezes on you when specifying data file location
or if the Missing Data File Wizard keeps crashing on you. |
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11. What is covered
under the Annual Basic and Gold Maintenance Plans? |
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You can find more information on Annual Maintenance Plans here. |
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12. What are your service hours? |
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Monday to Friday : 9:00AM - 5:00PM (EST). You can find more information here. |
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13. I have an idea/suggestion for
future Client Track Editions, whom do I speak to? |
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We are always looking for new ways to improve Client Track. Please send any suggestions
or comments you may have to
or call us toll-free at 1-866-423-8525. |
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14. I have a different question
(can't find answer here) about Client Track and
I need help, where can I reach you? |
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You can find our contact information here. |
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